Privacy Policy

Rimcore Limited is a technology company incorporated in Nigeria, with its principal place of business in Lagos. We develop and operate AI-native business software platforms including RimOS, RimField, RimSight, RimPay, RimGov, and RimLearn, as well as this website at rimcore.org.

For the purposes of data protection law, Rimcore Limited is the Data Controller responsible for your personal data. Our Data Protection Officer can be contacted at [email protected].

We collect the following categories of personal data:

Contact and Identity Data: When you submit a contact form, request a demo, or create an account, we collect your name, email address, phone number, company name, and job title.

Usage and Technical Data: We automatically collect information about how you use our website, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This data is collected via server logs and, where you consent, analytics cookies.

Communications Data: If you contact us by email, phone, or through our AI chat assistant (RimAI), we retain records of those communications to provide support and improve our services.

Cookie Data: We use cookies and similar tracking technologies as described in Section 6 of this policy.

We use your personal data for the following purposes and on the following legal bases:

To provide our services (Contract): Processing contact form submissions, responding to enquiries, and delivering demo requests.

To improve our website and platforms (Legitimate Interest): Analysing usage patterns, diagnosing technical issues, and developing new features. We balance this interest against your rights and will not override them.

To send marketing communications (Consent): Where you have opted in, we may send you newsletters, product updates, and event invitations. You may withdraw consent at any time by clicking "Unsubscribe" in any email or contacting us at [email protected].

To comply with legal obligations (Legal Obligation): Retaining records as required by Nigerian law, including FIRS tax regulations and NDPC compliance requirements.

We do not sell your personal data to third parties. We may share your data with:

Service Providers: Trusted third-party vendors who assist us in operating our website and platforms (e.g., cloud hosting, email delivery, payment processing). These vendors are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

Legal Authorities: Where required by law, court order, or regulatory authority, including the Nigeria Data Protection Commission (NDPC).

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All data processed by Rimcore is stored in Nigerian data centres. We do not transfer personal data outside Nigeria except where necessary and subject to appropriate safeguards (such as Standard Contractual Clauses), in compliance with Section 43 of the Nigeria Data Protection Act 2023.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

Contact form submissions are retained for 24 months to allow for follow-up and relationship management. Marketing consent records are retained for 5 years after the last interaction, as required by NDPC guidelines. Server logs are retained for 90 days. Cookie consent records are stored in your browser for 12 months and refreshed upon renewal of consent.

When data is no longer required, it is securely deleted or anonymised.

We use the following categories of cookies:

Strictly Necessary Cookies: Essential for the website to function. These include session management and security cookies. They cannot be disabled.

Functional Cookies: Enable enhanced features such as remembering your language preference and personalising your experience.

Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymised usage statistics. We use this data to improve content and navigation.

Marketing Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website. Your choices are stored in your browser for 12 months. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Under the Nigeria Data Protection Act 2023 and the NDPR, you have the following rights:

Right of Access: You may request a copy of the personal data we hold about you.

Right to Rectification: You may request correction of inaccurate or incomplete data.

Right to Erasure: You may request deletion of your personal data where there is no legitimate reason for us to continue processing it.

Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.

Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.

Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rimcore Limited Data Protection Officer Email: [email protected] General enquiries: [email protected] Website: www.rimcore.org

We are committed to working with you to resolve any privacy concerns promptly and fairly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acknowledgement of the updated policy.